Procedure for Handling Units DOA (Dead on Arrival)

If you receive a unit that is non-functional out of the box, please follow the steps below. Only Johnstone Technical Support can authorize a unit replacement.

1. Contact Technical Support
   Submit a Tech Support ticket either by phone or in writing.

2. Await Direction
   A Technical Support Advisor (TSA) will provide guidance on the next steps. Do not remove or replace the unit until official approval is given.

3. Unit Replacement Process
   If the unit is approved for replacement, a Test Data Sheet will be provided. This form must be completed and returned—credit cannot be issued without it.

Following this process ensures accurate documentation and timely resolution.